Ask Six Simple Questions to Select the Right Auto Repair Shop

Ask Six Simple Questions to Select the Right Auto Repair Shop


The non-profit Car Care Council recommends asking six simple questions to help identify the right auto repair shop to properly care for one of your most valuable assets, your car.

  1. Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management's commitment to training and education.
  2. Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
  3. Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
  4. Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
  5. Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
  6. Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information about the business.

"A vehicle is a major purchase for most people, so it makes sense to take the time to select an auto repair facility that will take the best care of that investment," said Rich White, executive director, Car Care Council. "Being an informed auto care consumer means not only learning about your vehicle and its service needs, but also the facility that will make the repairs."

Source: Car Care Council


Reviews

Quote reviewiconAmazing Service
Car & Truck Care, near Langhorne, PA

Amazing service, they treat you like family. Nice to have auto mechanics that are honest and go the extra mile to help you. Would recommend to everyone with no hesitation.

Quote reviewiconKind and honest
Car & Truck Care, near Langhorne, PA

Great mom n pop shop and kind people. Its hard to find a shop you can trust and this is one of them. I've taken numerous vehicles here over the years and Steve knows his stuff. He also knows i can do a few things and will recommend certain things and require what's really required. that type of honesty is needed more in this world. you also get coupons mailed to you every so often....really helps!

Quote reviewiconGreat Customer Service
Car & Truck Care, near Langhorne, PA

I've used Weikel's a few times and each time the service and experience were beyond my expectations. Steve is a great guy and actually drove me to my residence on my first trip to his shop after finding out I shouldn't drive my vehicle any further until a repair takes place. Weikel's certainly does customer service and work on your vehicle the right way!!!

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