CUSTOMER SERVICE

CUSTOMER SERVICE


Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


Reviews

Quote reviewiconAmazing Service
Car & Truck Care, near Langhorne, PA

Amazing service, they treat you like family. Nice to have auto mechanics that are honest and go the extra mile to help you. Would recommend to everyone with no hesitation.

Quote reviewiconKind and honest
Car & Truck Care, near Langhorne, PA

Great mom n pop shop and kind people. Its hard to find a shop you can trust and this is one of them. I've taken numerous vehicles here over the years and Steve knows his stuff. He also knows i can do a few things and will recommend certain things and require what's really required. that type of honesty is needed more in this world. you also get coupons mailed to you every so often....really helps!

Quote reviewiconGreat Customer Service
Car & Truck Care, near Langhorne, PA

I've used Weikel's a few times and each time the service and experience were beyond my expectations. Steve is a great guy and actually drove me to my residence on my first trip to his shop after finding out I shouldn't drive my vehicle any further until a repair takes place. Weikel's certainly does customer service and work on your vehicle the right way!!!

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